Raise a Ticket

For a quick video explainer of Raising a Ticket, click here.

Users can raise any concerns or provide feedback using the Help & Support section.

How to raise a Ticket?

  1. Click on New Ticket. The New Ticket window opens.

  2. Choose a Category that you think the Issue best fits in

  3. Choose visibility. If Project, all project members can access the ticket. If Private, only you can access the ticket. However, in private, you have the ability to add an individual user as a collaborator.

  4. Choose Severity.

    • Low: Minor issues that do not require immediate attention.

    • Normal: Issues that need attention but are not urgent.

    • High: Critical issues that require immediate action.

  5. Enter a Subject for the issue

  6. Enter a description briefly explaining the issue or feedback you wish to provide.

  7. Attachments: Include any attachments if necessary. File size should be less than 5MB and allowed formats are ( .png, .jpg, .jpeg, .doc, .docx, .pdf, .csv, .xls, .xlsx )

  8. Click on Submit to submit your ticket

  9. An acknowledgment email will be sent after creating the DCKAP Integrator Ticket

Who are Collaborators?

Collaborators can view, reply, and get email notifications for this ticket. Only project members can be added as collaborators. Learn more.

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