Raise a Ticket
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Last updated
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For a quick video explainer of Raising a Ticket, .
Users can raise any concerns or provide feedback using the Help & Support section.
Click on New Ticket. The New Ticket window opens.
Choose a Category that you think the Issue best fits in
Choose Severity.
Low: Minor issues that do not require immediate attention.
Normal: Issues that need attention but are not urgent.
High: Critical issues that require immediate action.
Enter a Subject for the issue
Enter a description briefly explaining the issue or feedback you wish to provide.
Attachments: Include any attachments if necessary. File size should be less than 5MB and allowed formats are ( .png, .jpg, .jpeg, .doc, .docx, .pdf, .csv, .xls, .xlsx )
Click on Submit to submit your ticket
An acknowledgment email will be sent after creating the DCKAP Integrator Ticket
Tickets created through email are private, configured to low priority, categorized as support mail, and have no project assignment.
To change the default settings for a ticket, users can log in to the application and modify them.
Users can now directly reply to DCKAP Integrator Support Tickets from the same email thread.
If the user doesn't have access to the ticket or the ticket ID is invalid, an invalid acknowledgment email sent to the respective user.
Choose visibility. If Project, all project members can access the ticket. If Private, only you can access the ticket. However, in private, you have the ability to add an individual user as a .
Collaborators can view, reply, and get email notifications for this ticket. Only project members can be added as collaborators. .
Email with a subject and body content to create a support ticket.
To reply to a support ticket from a fresh email thread, email to with the subject DCKAP Integrator Support Ticket #TicketID and a body content.
