Visibility and Collaborators

Visibility

This feature makes the ticket accessible to other users based on one of the below option chosen.

• Project

• Private

Project

All project members can access and reply to the ticket.

Private

Only you can access the ticket. However, in private, you have the ability to add an individual user as a collaborator.

Collaborators

Collaborators can view, reply and get email notifications for the ticket. Only project members can be added as collaborators.

Email notifications are disabled by default for the collaborators. Collaborators can manually enable the email notification for the shared ticket.

Add a Collaborator

Open a ticket to add a collaborator. Choose a project member from the list to add as a collaborator. You can only add individual collaborators for tickets with private visibility.

For project visibility, all project members are collaborators by default.

Remove a Collaborator

Remove a user from the ticket collaborator list.