Visibility and Collaborators
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This feature makes the ticket accessible to other users based on one of the below option chosen.
All project members can access and reply to the ticket.
Only you can access the ticket. However, in private, you have the ability to add an individual user as a .
Collaborators can view, reply and get email notifications for the ticket. Only project members can be added as collaborators.
Open a ticket to add a collaborator. Choose a project member from the list to add as a collaborator. You can only add individual collaborators for tickets with private visibility.
Remove a user from the ticket collaborator list.
