# Visibility and Collaborators

## Visibility

This feature makes the ticket accessible to other users based on one of the below option chosen. 

* [Project](#project)
* [Private](#private)

### Project

All project members can access and reply to the ticket.

### Private

Only you can access the ticket. However, in private, you have the ability to add an individual user as a [collaborator](#collaborators).

## Collaborators

Collaborators can view, reply and get email notifications for the ticket. Only project members can be added as collaborators.

{% hint style="info" %}
Email notifications are disabled by default for the collaborators. Collaborators can manually enable the email notification for the shared ticket. 
{% endhint %}

### Add a Collaborator

Open a ticket to add a collaborator. Choose a project member from the list to add as a collaborator. You can only add individual collaborators for tickets with private visibility.

{% hint style="info" %}
For project visibility, all project members are collaborators by default.
{% endhint %}

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### Remove a Collaborator

Remove a user from the ticket collaborator list.